45: Managing risk in your MSP

James chats with Ann Hall, lawyer and CEO of IT Law about how MSPs should think about intentionally managing the risks in your business and how to make sure your agreements reflect those risks and your clients fully understand them
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44: Outsourcing your MSP Helpdesk - A Review

James talks with Christopher Scaminaci Director of Engineering at TechPulse and author of MSP Automator. Chris takes us through MSP Automator's review process and onboarding and go-live experience with Benchmark 365.
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43: The 5 dysfunctions of MSPs in 15 minutes

What gets in the way of MSP success? In this rapid fire episode, James Vickery runs through the most common problem areas that MSPs face in your b business and offers a few tips on how to get on the right track.
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42: Protecting your MSP's Profits 

James talks with Daniel Welling, the UK's leading MSP mentor and coach and founder of MSP Finance Team about shoring up your business and protecting your bottom line in inflationary times. They talk pricing and getting your P&L and financials in fighting shape.
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41: Raise your MSP Prices Now - Here's How

It's past time to make sure your customers are paying for the value you provide. Learn how to price your services for profit, negotiate for more and still win new business and increase revenue from your existing customers.
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40: How to crush it with an outsourced MSP helpdesk

Avoid the pitfalls and learn the secrets to building an awesome 24/7 MSP helpdesk. From setting outsourcing goals to getting started with minimal documentation to transitioning clients to a new support model - its all here!
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39: Conquer MSP Sales Objections

Get to yes faster and more often. Master the art of negotiation through objection based selling. In this webinar episode, James will share sales strategies to help you win.
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38: Everybody can be good at MSP Sales

James talks with Colin Knox of Gradient MSP about what it takes to build a successful MSP in 2022 - and why sales shouldn't feel so daunting. You are already doing it.
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37: New MSP Sales Strategies for 2022

Learn how to target new customers; how to overcome sales objections and get to yes faster; and how to leverage outsourcing to maximize your growth potential.
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36: Solving the MSP skills shortage

Re-engineer your MSP for growth. James covers how the "Great Resignation" is impacting MSPs and how to deliver 24/7/365 quality support without killing your profit.
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35: Re-engineering your MSP for growth with outsourcing

James talks with Zach Johnson of Aero CMS about engineering his MSP on outsourcing-first principles. Learn how he leverages Benchmark 365's helpdesk support to access capacity for bigger opportunities.
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